At duel7, your personal data is handled with the same level of care we apply to your gaming experience — with precision, discretion, and full transparency. This Privacy Policy explains exactly what we collect, why we collect it, and the rights you hold over your information.
These six principles guide how duel7 handles every piece of personal information you entrust to us — from the moment you register to every transaction you make on the platform.
duel7 collects only the personal data that is strictly necessary to operate your account, verify your identity per our licensing obligations, and process your financial transactions in PKR. We do not harvest data beyond what serves a clear, documented purpose. If a data point is not needed, we simply do not collect it.
All data transmitted between your device and the duel7 platform is protected by TLS 1.3 encryption. Sensitive data at rest, including CNIC numbers and payment details, is stored using AES-256 encryption. Our infrastructure undergoes regular third-party security audits to ensure your information remains protected at all times.
duel7 does not sell, rent, or trade your personal data to any third-party advertiser or data broker, full stop. Your information is shared only with our licensed payment processors, identity verification partners, and regulatory bodies — and only to the minimum extent required to fulfil those specific functions.
This Privacy Policy sets out in plain language what data we collect, the legal basis for each collection activity, and how long we retain your records. There are no hidden data practices at duel7. What you read here is exactly what we do.
Every duel7 member has the right to access, correct, export, or request deletion of their personal data. We honour these requests within the timeframes set out in this policy and will never penalise you for exercising your data rights. Submit a request any time by contacting duel7 support.
duel7 does not hold your data indefinitely. Retention periods are tied to the purpose for which data was collected — account data is held for the duration of your membership plus the legally mandated period thereafter. Once the retention period expires, data is securely deleted or anonymised.
Your Privacy Matters: This Privacy Policy applies to all personal data collected by duel7 through the duel7.bio website, mobile-optimised platform, and any associated services. By using the duel7 platform, you acknowledge that you have read and understood how your data is handled as described in this document.
duel7 is an internationally licensed online gaming platform operating at duel7.bio, serving members across Pakistan with cricket betting, live casino, slot games, and associated gaming products. All services are denominated in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, duel7 acts as the data controller in respect of personal data collected from members and site visitors. As data controller, duel7 is responsible for determining the purposes and means by which your personal data is processed.
If you have any questions about data controllership or wish to understand which licensed entity processes your data, please contact duel7 support at the details provided in Clause 13 of this policy.
duel7 collects personal data through several channels: directly from you during registration and account use, automatically through your use of the platform, and in limited cases from third-party verification partners. The categories of data we collect are as follows:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan (front & back), selfie photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad) | Registration form |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, USDT wallet address (TRC20), transaction history | Cashier & payment processing |
| Technical Data | IP address, device fingerprint, browser type, operating system, session duration, login timestamps | Automatic — platform use |
| Gaming Data | Bet history, game session records, wagering activity, bonus usage, win/loss records | Automatic — gaming activity |
| Communications Data | Support chat transcripts, complaint correspondence, survey responses | Customer support interactions |
duel7 does not collect special category data (such as health data, religious beliefs, or political opinions) except where strictly required by responsible gaming obligations — for example, where a member self-discloses a gambling-related concern in a self-exclusion or support request.
duel7 uses the personal data we collect for the following specific purposes:
duel7 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
duel7 does not sell your personal data. We share your information only with the following categories of recipients, and only to the extent necessary for the stated purpose:
All third-party service providers engaged by duel7 are contractually required to implement appropriate technical and organisational security measures and to process your data only in accordance with duel7's documented instructions.
duel7 uses cookies and similar tracking technologies to operate the platform efficiently, maintain your session, and gather anonymised analytics. The types of cookies we use are:
duel7 does not use third-party advertising cookies or retargeting pixels. You can manage cookie preferences through your browser settings; however, disabling functional cookies may impair certain platform features.
duel7 retains your personal data for the period necessary to fulfil the purpose for which it was collected, plus any additional period required by our licensing obligations or applicable law. The key retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years post-closure | Licensing & AML obligation |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory requirement |
| Gaming Activity Logs | 5 years from date of activity | Licensing obligation & dispute resolution |
| Support Correspondence | 3 years from last interaction | Legitimate interest — complaint handling |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent management compliance |
| Technical & Log Data | 13 months from collection date | Security & fraud monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.
As a duel7 member, you have the following rights in respect of your personal data. duel7 will respond to verified requests within 30 days of receipt:
Request a copy of the personal data duel7 holds about you, including the purposes for which it is processed and the categories of recipients with whom it has been shared.
Request correction of inaccurate or incomplete personal data held in your duel7 account. Certain corrections may require re-verification of your identity documents.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to duel7's legal retention obligations under its gaming licence.
Request an export of the personal data you provided to duel7 in a structured, machine-readable format, where technically feasible and where processing is based on consent or contract.
Object to processing of your personal data carried out on the basis of duel7's legitimate interests, including profiling for responsible gaming or fraud detection purposes.
Request that duel7 restricts processing of your data while a rectification or objection request is under review, or where you contest the accuracy of data we hold about you.
To exercise any of these rights, contact duel7 support at support at duel7.bio with the subject line "Data Rights Request". We will verify your identity before processing any request and respond within 30 days.
duel7 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key technical and organisational security measures include:
As an internationally licensed gaming platform, duel7 may process or store personal data on servers located outside Pakistan. Where personal data is transferred internationally — for example, to identity verification partners or gaming technology providers — duel7 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Safeguards we rely on for international transfers include contractual data protection clauses with all third-party processors, binding corporate rules where applicable, and transfer to jurisdictions that maintain recognised adequate data protection standards.
If you would like further information about the specific safeguards applied to any particular international transfer of your data, please contact duel7 support.
The duel7 platform is strictly for adults aged 21 years or older. duel7 does not knowingly collect personal data from any individual under the age of 21. Age verification via CNIC is a mandatory step in the duel7 registration process and is specifically designed to prevent minors from accessing the platform.
If duel7 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all data associated with the account will be deleted, and any funds deposited will be returned to the verified source payment method.
If you believe a minor has registered or attempted to register on duel7, please report this immediately to duel7 support at support at duel7.bio.
duel7 may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to our licensing obligations, or developments in applicable data protection law. The effective date at the top of this page will be updated each time a material change is made.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — duel7 will notify registered members by email at least 14 days before the updated policy takes effect. For non-material changes, the updated policy will take effect upon publication on this page.
Continued use of the duel7 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an updated policy, you may close your account by contacting duel7 support before the revised policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or duel7's handling of your personal data, please contact the duel7 Data Protection team using the details below. We aim to respond to all privacy enquiries within 5 business days.
duel7 takes all privacy enquiries seriously and will not penalise you in any way for raising a concern about how your personal data is handled. If after contacting us you remain unsatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or the dispute resolution body under duel7's international gaming licence.
Privacy questions? Reach the duel7 team at support at duel7.bio — available 24/7. All privacy enquiries are handled with strict confidentiality and responded to within 5 business days.
duel7 applies bank-grade encryption, strict access controls, and GDPR-aligned data handling practices to ensure your personal information stays protected. We collect only what is necessary, retain it only as long as required, and never sell it to third parties.
Questions about your data? Our support team is available 24/7 at support at duel7.bio.
Your privacy is fully protected under this policy. Sign up for your duel7 account today and enjoy cricket betting, live casino, and premium slots — all in PKR, with JazzCash, EasyPaisa, and more. Members must be 21 years or older.
21+ Play Responsibly. Gambling can be addictive. See our Responsible Gaming page for support tools.